Refund Policy

Events and Tours

Deposits

We generally offer you the choice of paying in full when you make your booking online, or you can choose to transfer a deposit only. The minimum payment for a deposit is generally around 25% of the event total (please check for specific information like payment schedules and amounts on the event page or contact us with any questions).

Some events may have minimum payment requirements i.e. 25% deposit, a further part payment, and the final payment. This allows us to book and secure the necessary accommodation and activities to provide the event. Further, our events are in high demand but with an exclusive limited availability, so it is important to secure your spot.

Refunds

If you cancel your booking before the final payment for the event is due (1 month prior to the event unless otherwise specified for a given event), we are able to refund all payments including any deposits.

If you cancel your booking after the final payment is due, but no less than 1 week before the event, we are unable to issue a refund for any deposit amounts, but can refund any additional amounts you have paid (i.e. if you chose to pay in full when making your booking).

If you cancel your booking within 1 week before the event, we will be able to refund 50% of the total price of the event.

As an alternative option, we may be able to credit payments you have made, towards a different future event. Please contact us to discuss.

COVID

If you are unable to attend the event due to a Government Health Directive to isolate for the time the event is on, then we are happy to issue a full refund upon receiving proof of the government directive.

Other Unforeseen Circumstances

If you are unable to attend due to any other unforeseen circumstances which are out of your control (for example, natural disasters) then please contact us to discuss. Each request will be considered on a case by case basis and depending on the situation, we may, at our discretion, be able to offer you a partial or full refund.

 

Merchandise

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll provide you with instructions on how and where to send your package back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.